New Employee Onboarding 2: Soft Skills and Professional Development - AOC
Self-paced
0.1 credits
Full course description
Course summary:
This course begins by helping you understand the different skills needed in the workplace. Afterwards, the course describes the skills your park and recreation agency is most likely to want from you. At the end of this course, you should understand how to practice your soft skills and strengths to create an enjoyable and productive work environment. You should also understand how to identify and handle conflicts with team members or public visitors.
Course objectives:
After completing this course, learners should be able to:
- Effectively work with your teammates, volunteers, and supervisors at your agency.
- Mitigate and address interpersonal conflicts with your coworkers and visitors.
- Engage with the public and your agency's users in a professional manner.
Recommended background:
No additional background knowledge or skills are required for this course.
Course topics include:
- Different Kinds of Skills
- Handling Interpersonal Conflicts
- Professionalism and Customer Service
Elements of the course:
- Informational text
- Interactive practice activities
- Supplemental reference materials
- Final assessment
This course is self-paced, allowing learners the flexibility to complete the course as quickly or slowly as they need.
After completing all course content and activities, you will complete a final quiz to demonstrate your understanding of key course concepts. Upon successful completion of the quiz, you will be awarded a certificate of completion.
Course creators:
This course was designed and developed by the Eppley Center for Parks and Public Lands at Indiana University.
How to access:
Upon enrolling, you will receive instructions and the link to the Canvas course. Note: When you register, you will receive an email invitation. Be sure to accept that invitation, or Canvas will not allow you to open the course modules.
Enrollees can move through content modules at their own pace within the course timeframe.