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Customer Service is a Course

Customer Service

Sep 1 - Oct 16, 2021

$249 Enroll

Full course description

Course Introduction

Learn to identify and profile your customer base; analyze their environment, develop tools to access that base, and learn techniques that can enhance your company’s image to your customers. We will review five operating principles through interactive exercises. In this course, you’ll have an opportunity to review your organization and your own strengths and weaknesses.

Learning Outcomes

After completing the modules, you will be able to:

  • TBD

Module Topics Include

  • Topic A
  • Topic B
  • Topic C

Meet the Instructor

 

Professional Development and Continuing Education provides next-level training designed to meet the needs of Indiana’s professionals, workforce, and employers. Programming includes professional development classes open to the public that build knowledge of new or developing fields, increase existing skills and knowledge, and allow professional students to explore new skills and career opportunities. We also produce customized contract training designed for business, industry, government, and nonprofit leaders. Many of the classes and programs lead to certificates and continuing education credits (CEUs) for professionals.

 

Length: 6 weeks

 

Department: 
Office of Community Engagement

 

Credit: Certificate

 

Audience: Everyone