Full course description
Course summary:
Entering a difficult conversation is something that we do for several reasons, but the biggest one is that we are responsible for creating productive workplaces. So, it stands to reason that as a manager or supervisor, you are going to have these difficult conversations to make the workplace better for the person you are speaking with, their colleagues, your customers, and the organization overall. You will have to be prepared to accept the consequences of any conversation you have.
Course objectives:
After completing this course, learners should be able to:
- Define frame of reference.
- Establish a positive intent and a desired outcome.
- Use good communication skills during a conversation.
- Draft a script for a difficult conversation.
- Use specific steps to carry out a difficult conversation.
- Access additional resources as required.
- Maintain safety in a conversation.
Recommended background:
No additional background knowledge or skills are required for this course.
Course topics include:
- Choosing to Have the Conversation
- Toolkit for Successful Conversations
- Choosing the Time and Place
- Framework for Difficult Discussions
- Staying Safe
Elements of the course:
- Informational text
- Interactive practice activities
- Supplemental reference materials
- Final assessment
This course is self-paced, allowing learners the flexibility to complete the course as quickly or slowly as they need.
After completing all course content and activities, you will complete a final quiz to demonstrate your understanding of key course concepts. Upon successful completion of the quiz, you will be awarded a certificate of completion.
Course creators:
This course was designed and developed by the Eppley Center for Parks and Public Lands at Indiana University, using content from Velsoft.
How to access:
Upon enrolling, you will receive instructions and the link to the Canvas course. Note: When you register, you will receive an email invitation. Be sure to accept that invitation, or Canvas will not allow you to open the course modules.
Enrollees can move through content modules at their own pace within the course timeframe.