Full course description
Course summary:
Supervisors represent an important force in the economy. They have the power to turn on or turn off the productivity of the people who report to them. Supervisors are the crucial interface between the employee on the front line or at the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This course will provide the skills in communication, coaching, and managing conflict that are necessary for success.
Course objectives:
After completing this course, learners should be able to:
- Implement ways to prioritize, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
Recommended background:
No additional background knowledge or skills are required for this course.
Course topics include:
- What's Your Type?
- Introversion / Extroversion
- Understanding Leadership
- Manage Your Time and Energy
- The Commitment Curve
- Employee Development Models
- Dealing with Conflict and Difficult Issues
- What Successful Leaders Do
Elements of the course:
- Informational text
- Interactive practice activities
- Supplemental reference materials
- Final assessment
This course is self-paced, allowing learners the flexibility to complete the course as quickly or slowly as they need.
After completing all course content and activities, you will complete a final quiz to demonstrate your understanding of key course concepts. Upon successful completion of the quiz, you will be awarded a certificate of completion.
Course creators:
This course was designed and developed by the Eppley Center for Parks and Public Lands at Indiana University, using content from Velsoft.
How to access:
Upon enrolling, you will receive instructions and the link to the Canvas course. Note: When you register, you will receive an email invitation. Be sure to accept that invitation, or Canvas will not allow you to open the course modules.
Enrollees can move through content modules at their own pace within the course timeframe.