Full course description

This is a 2 hour class. Explore what conflict is, what commonly triggers conflict, and how different conflict-resolution styles can affect interpersonal and group dynamics,  Learn how choosing the appropriate style for any situation is invaluable for personal and professional success.  Finally, the application of communication skills to resolve conflict will be addressed.

Learning Objectives:
  • Defining "conflict"
  • Identifying some common triggers
  • Identifying different conflict styles
  • Determining your default style
  • Adapting your style to fit different situations
  • How to resolve conflict depending on your goals
  • Activities include one small group session to discuss real-world scenarios and one personalized¬†
Facilitator: Aaron Coleman, HR Business Partner (317) 278-5574 or aamcolem@iu.edu

Offered by IU Human Resources
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