Full course description
This is a 3 hour course. It’s been said before that the distinguishing feature between organizations is the quality of service that employees provide when they interact with customers, clients, constituents, etc. when satisfying their needs. The potential to lose business or gain a poor reputation can increase when service processes and skills are not a focal point. Five components (leadership, employee satisfaction, customer satisfaction, customer loyalty, and organizational success) create the framework for creating a culture of exceptional service.
This course will explore the relationship between these key components, and examine how a service interaction can help facilitate close communication and collaboration in your own organization that results in an exceptional service image.
Facilitated by: Lita M. Pener, Sr. OD Consultant & Regional Campus Lead, IUHR Talent & Organziation Development
Target Audience: (L) This class is for those in a leadership position.
Offered by IU Human Resources
Questions, contact: Wendy Cornwell, firstname.lastname@example.org 812.855.9674 or 317-274-5467.